Help

1.) Can you explain the four plans?

Free Plan – $0

  • One pop-up to grow your email subscribers and your Instagram, Facebook, and Pinterest followers
  • Grow as many services as you like from one pop-up
  • Install with our easy WordPress plugin. Work on all major platforms.
  • Integrates with most popular email service providers
  • Google-compliant on mobile
  • Pop-up is personalized with your Pinterest, Instagram, and Facebook info
  • Pop-up updates 1x per week
  • Pops up one time every 7 days for each visitor to your site
  • No ability to customize colors
  • No ability to change frequency
  • MiloTree branding

Awesome Plan – $9 per month, or $99 per year (save $9)

  • All basic features
  • Customized colors and text on pop-up
  • No MiloTree branding
  • Frequency controls (how often it shows)
  • Pop-up delay until someone scrolls
  • Built-in analytics for tracking growth
  • Flexible pop-up location
  • Premium support

Agency Plan – $40 per month, or $420 per year (save $60)

  • All basic features
  • Ability to manage 5 accounts in one dashboard
  • Customized colors and text on pop-up
  • No MiloTree branding
  • Frequency controls (how often it shows)
  • Pop-up delay until someone scrolls
  • Built-in analytics for tracking growth
  • Flexible pop-up location
  • Premium support

Enterprise – Contact us

  • All basic features
  • Ability to manage unlimited accounts in one dashboard
  • Customized colors and text on pop-up
  • No MiloTree branding
  • Frequency controls (how often it shows)
  • Pop-up delay until someone scrolls
  • Built-in analytics for tracking growth
  • Flexible pop-up location
  • Premium support

2.) How do I install the pop-up?

If your hosting platform isn’t listed, contact us and we’ll add it. We don’t currently support Wix, but are working on it.

 

3.) Does the pop-up load asynchronously  (async/defer)?

YES! We use the pop-up on our first site (catchmyparty.com), and page load performance is very important to us. The pop-up script loads asynchronously, is embedded at the end of the page, and uses Amazon’s CDN to load quickly.

 

4.) The demo only shows the Pinterest pop-up. How do the other pop-ups work?

On the configuration page, if you enter your Pinterest, Instagram, and Facebook account user names, the pop-up will automatically alternate between the three randomly.

You can also connect your email service provider to your account to grow your email list. MiloTree integrates with most popular email service providers.

The first pop-up to show is randomized.

EXAMPLE: Let’s say you set your pop-up frequency to every seven days. If a visitor comes to your site on Day 1, she will see one of the pop-ups. If she returns 7 days later, she will see one of the other pop-ups, and if she returns 7 days later, she will see the third pop-up.

 

5.) If I make changes to my pop-up, do I need to reinstall it?

You only need to install the pop-up once. All your changes are saved on our side, but it might take up to 2 hours to see the changes live on your site.

 

6.) What does “frequency” mean?

This is how often your pop-up shows to each visitor to your site.

For the free version of Milotree, the frequency is set to show every 7 days. All other plans let you set it to any number of days you’d like.

Here’s how it works: Your pop-up will automatically show the first time anyone visits your site. If you want it to show up for that visitor every day, enter “1” in the “frequency” box on your configuration page. If you want it to show up for that visitor every other day, click “2.”

Because we don’t want our Catch My Party pop-up to be too intrusive, ours is set to pop up for each visitor every 5 days.

 

7.) What if I don’t know how to install code on my site or shop?

If your site is built on WordPress, try using our easy WordPress plugin. Here are WordPress install instructions.

If your site is built on another platform, we also have detailed instructions above. If you have trouble and you have a paid plan, please email jillian@milotree.com and we’ll help set you up.

 

8.) What platforms does the pop-up work on?

The pop-up code works with on all major platforms, but it will not work any social media account pages or Etsy shops. It only works on a site you own. If you have a question about your platform, please email jillian@milotree.com.

 

9.) Why can’t I download the WordPress zip file using Safari?

Safari will auto-unzip the WordPress plugin when you download it but it needs to be a zip file to upload to WordPress. To prevent Safari from auto-unzipping, press “option” when you click the download button. You can also right-click the button, and choose “Download Linked File.”

 

10.) Why is my Facebook pop-up blank when I connect my account?

Your age restrictions or country restrictions settings on your FB page are not set to show your page to everyone. This means your Facebook account is hidden to users who are not logged into Facebook. It can also keep Google from seeing your page.

To fix this, go to your page settings on FB, under the “General” tab. Click on the age restrictions field and make sure it says page is shown to everyone. Do the same for the country restrictions tab. Now your Facebook pop-up should work.

 

11.) I’m using AdThrive or PadSquad, why is my pop-up not showing up on mobile?

You need to enable the plugin in the AdThrive mobile theme and on PadSquad.

  • For AdThrive, please ask them to enable it for you, or we’d be happy to help walk you through it yourself.
  • For PadSquad, please ask them to enable it for you because it is a closed system and we can’t get into it.

 

12.) How do I cancel?

We’re sorry to see you go!

To cancel your subscription, login to your MiloTree account, click on the “Edit Account Settings” button, then click the “Cancel Subscription” link.

 

13.) Will MiloTree work on SSL (https) secured sites?

Yes, the widget uses SSL and will work on all SSL secured sites.

 

14.) How do I connect my MiloTree pop-up to my email provider (newsletter)?

After you sign up for a MiloTree account, click Connect Email Newsletter then follow the instructions for your provider.

 

15.) What if I still have questions?

Please email me at jillian@milotree.com.

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