Help

1.) Can You Explain the Three Plans?

The Lite Plan – Free

  • Pop-up is personalized with your Pinterest, Instagram, and/or Facebook info
  • You can also connect your Mailchimp, Mad Mimi, ConvertKit, ActiveCampaign, Aweber, or GoDaddy Email Marketing mail services to the pop-up to grow your email list
  • Choose what to show: your Pinterest, Instagram, Facebook, or email pop-up, or have them alternate
  • Pop-up updates 1x per week
  • Pops up one time every 7 days for each visitor to your site
  • No ability to customize colors
  • No ability to change frequency
  • MiloTree branding
  • Mobile-friendly

Blogger Plan – $9 per month paid monthly, or $8.25 per month paid annually

  • Pop up is personalized with your Pinterest, Instagram, and/or Facebook info
  • You can also connect your Mailchimp, Mad Mimi, ConvertKit, ActiveCampaign, Aweber, or GoDaddy Email Marketing mail services to the pop-up to grow your email list
  • Choose what to show: your Pinterest, Instagram, Facebook, or email pop-up, or have them alternate
  • Pop-up updates 1x per day
  • You can customize pop-up colors
  • You can control how frequently it pops-up
  • You can control if you want to delay it showing until someone scrolls on your page
  • You can control the location of the pop-up on your page
  • No MiloTree branding
  • Analytics dashboard displays your follower growth for Pinterest, Instagram, and Facebook, and how many people clicked on your pop-up
  • Premium email support
  • Mobile-friendly

Enterprise – Contact us

  • Ability to manage manage multiple accounts with one username and password
  • You can also connect your Mailchimp, Mad Mimi, ConvertKit, ActiveCampaign, Aweber, or GoDaddy Email Marketing mail services to the pop-up to grow your email list
  • Choose what to show: your Pinterest, Instagram, Facebook, or email pop-up, or have them alternate
  • Pop-ups update 1x per day
  • You can customize pop-up colors
  • You can control how frequently it pops-up
  • You can control if you want to delay the pop-up from showing until someone scrolls on your page
  • You can control if it pops up from the left or right side of your page
  • No MiloTree branding
  • Analytics dashboard to show follower growth on multiple accounts in one dashboard
  • Email support
  • Mobile-friendly
  • Pop up is personalized with your Pinterest, Instagram, and/or Facebook info

 

2.) How do install the pop-up?

If your hosting platform isn’t listed, contact us and we’ll add it. We don’t currently support Wix, but are working on it.

 

3.) Does the pop-up load asynchronously  (async/defer)?

YES! We use the pop-up on our site (catchmyparty.com), and page load performance is very important to us. The pop-up script loads asynchronously, is embedded at the end of the page, and uses Amazon’s CDN to load quickly.

 

4.) The demo only shows the Pinterest pop-up. How do the other pop-ups work?

On the “customize your pop-up” page, if you enter your Pinterest, Instagram, and Facebook account names, the pop-up will automatically alternate between the three randomly.

You can also connect your Mailchimp, Mad Mimi, ConvertKit, ActiveCampaign, Aweber,  or GoDaddy Email Marketing account to your pop-up to grow your email list too.

If, for example, you set your pop-up frequency to every seven days, if a visitor comes to your site on Day 1, she will see one of the pop-ups. Then if she returns 7 days later, she will see one of the other pop-ups, and if she returns 7 days later, she will see the third pop-up.

The first pop-up to show is randomized.

 

5.) If I make changes to my pop-up, do I need to reinstall it?

No. All your changes are saved on our side, so you only need to install the pop-up once. But it might take up to 2 hours to see the changes live on your site.

 

6.) What does “frequency” mean?

This is how often your pop-up shows up for each visitor to your site.

For the LITE version, the frequency is automatically set to every 7 days. The BLOGGER level ($6/month) allows you to change it.

Here’s how it works: Your pop-up will automatically show up the first time someone visits your site. Then you can set how often you want it to show up after that. If you want it to show up for that visitor every day, click “1.” If you want it to show up for that visitor every other day, click “2.”

Because we don’t want our Catch My Party pop-up to be too intrusive, ours is set to pop up for each visitor every 5 days.

 

7.) What If I Don’t Know How To Install Code On My Site Or Shop?

If your site is built on WordPress, we have a plug-in you can use.

If your site is built on another platform, we have detailed instructions to follow. If you have trouble and you have a Blogger, Business, or Enterprise account, please email jillian@milotree.com and we’ll help.

 

8.) What Platforms Does The Pop-Up Work On?

The pop-up code works with on Shopify, Weebly, Squarespace, Bigcommerce and many other platforms, but it will not work on Etsy or Facebook. If you have a question about your platform, please email jillian@milotree.com.

 

9.) Why can’t I download the WordPress zip file using Safari?

Safari will auto-unzip the WordPress plugin when you download it, but it needs to be a zip file to upload to WordPress. To prevent Safari from auto-unzipping, press “option” when you click the download button. You can also right-click the button, and choose “Download Linked File.”

 

10.) Why is my Facebook pop-up blank when I connect my account?

Your age restrictions or country restrictions settings on your FB page are not set to show your page to everyone.This means your Facebook account is hidden to users who are not logged in to Facebook. It can also keep Google from seeing your page.

To fix this, go to your page settings on FB, under the “general” tab, click on the age restrictions field and make sure it says page is shown to everyone. Do the same for the country restrictions tab. Now your Facebook pop-up should work.

 

11.) I’m using AdThrive or PadSquad, why is my pop-up not showing up on mobile?

You need to enable the plugin in the AdThrive mobile theme and on PadSquad.

  • For AdThrive, please ask them to enable it for you, or we’d be happy to help walk you through it.
  • For PadSquad, please ask them to enable it for you because it is a closed system and we can’t get into it

 

12.) How Do I Cancel?

We’re sorry to see you go!

To cancel your subscription, login to your MiloTree account, click on the Edit Account Settings button, then click the ‘Cancel Subscription’ link.

 

13.) Will it work on SSL (https) secured sites?

Yes, the widget uses SSL and will work on SSL secured sites.

14.) How do I connect my MiloTree pop-up to my email provider (newsletter)?

After you sign up for a MiloTree account, click Connect Email Newsletter then follow the instructions for your provider.

15.) What If I Still Have Questions?

Please email me at jillian@milotree.com.